SERVICE LEVEL AGREEMENT
| SLA details | Adaptor Required | Security | Usage | Ads | QoS | Resp. time | Uptime | Max Down/ Year | Latency |
| Wireless Fiber T3 | Dual Wireless Fiber | AES | Unlimited | No | Yes | 24 hour | >99.995% | <1/2hrs | 75ms |
| Wireless Fiber T1 | Business Wireless Fiber | AES | Unlimited | No | Yes | 24 hour | >99.99% | <5hrs | 100ms |
| Wireless Fiber Biz | Business Wireless Fiber | AES | Unlimited | No | Yes | 24 hour | >99.50% | <45hrs | 100ms |
| Wireless Fiber home | Indoor Outdoor Wireless Fiber | AES | Unlimited | No | Yes | 48 hour | >99% | <90hrs | 150ms |
| WiFi | 200mW WiFi | Open | Unlimited | On Login | No | 72 hour | >98% | <175hrs | na |
Wireless Internet Connection Details
- All services require long range Wireless Fiber or WiFi modems (CPEs). These can be purchased from AzulStar or a 3rd party modem that supports:
- Wireless Fiber Adaptors (IEEE 802.16d/e at 3.6GHz)
- Wi-Fi Adaptors (IEEE 802.11b/g at 2.4GHz)
- Money back guarantee on all connections and hardware. If you are not completely satisfied with any of our services we will refund your money within 30 days of setup.
- Once you place a Wireless Fiber service order you will not be billed until fully installed. Wireless Fiber services can be ordered and billed using a credit card or invoice. Home/Mobile services requires a credit card for online sign up for identification and fraud prevention purposes.
- No contract is required for Wi-Fi, Wireless Fiber home connections and service may be canceled at any time, Wireless Fiber Small Biz or T1/T3 connections require 3 year commitment, early termination requires full payment of the existing contract.
- All plans renew automatically, except Day Internet Passes, unless canceled prior to start of new service term. Once a new service term has begun, refunds are not granted after the initial refund period has passed (3 days for monthly, 20 days for yearly connections).
- Home Connections cannot be used to run business servers or services.
- Backup SLAs may be used up to a 14 days per month. After 14 days of use, full price will be charged for each month the connection is used.
- Bittorent and other P2P traffic may be limited to a maximum of 25kbps except on T1, T3 class connetions.
- Email accounts have 50MB of space. Additional emails can be purchased, see Services table for pricing.
- Standard sales taxes and applicable licensing fee apply to all Internet connections.
- Wireless or wired routers can be used to share a single connection among PCs within the same home or business. Port Blocking
- SLA Uptime guarantees require recommended CPE with proper installation and is measured on the CPE or connected Router.
- All services are prepaid. Home/Mobile services requires a credit card for online sign up for identification and fraud prevention purposes.
